to accept.
• This feature is not available when the
"Quick Menu and Greeting Recording" setting is
disabled for the Message Manager’s mailbox. For more information, consult your System
Administrator.
• Direct Service Access
If Direct Service Access is set in Mailbox Settings, you can access this feature directly by
dialling
a specific Unified Messaging extension number from your extension. Automatic login
must be enabled to use Direct Service Access (refer to "Automatic log-in"). For details about
these Unified Messaging extension numbers, consult your System Administrator.
List of Prompts for VM and AA Service
There
are over 1000 system prompts in the Unified Messaging system. These prompts can be customised by
re-recording them to change their content, or can be recorded in various languages. The maximum length of
a prompt is fixed at 6 minutes.
When recording prompts in other languages, most often it is not necessary to record all prompts contained in
the Unified Messaging system; recording over 1000 system prompts is a big undertaking. When a caller is
connected to AA service or VM service, most likely he or she will only hear a small selection of the following
prompts. Therefore, it is necessary only to record (or modify) the prompts that callers will hear.
Please change prompts to suit the application. For example, prompt no. 1211 could be re-recorded to
announce, "Thank you for calling ABCD Travel", instead of "Welcome to the Unified Messaging System".
It is possible to record the prompts you wish to modify on your computer in .wav format and upload them to
the Unified Messaging system. For more information, consult your System Administrator.
Prompts Common to VM and AA Services
Prompt No. Modifiable Prompts
363 Good afternoon
364 Good evening
365 Good morning
1211 Welcome to the Unified Messaging System
973 To enter by name, press the hash sign and 1
974 To enter by name, press the pound sign and 1
296 User Manual
2.2.2 Message Manager Features