Panasonic KX-NS1000 - 2.2.2.4 Queuing Feature

2.2.2.4 Queuing Feature
Description
When a preprogrammed number of extensions in an incoming call distribution group are busy, additional
incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable.
While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned
for each time mode (day/lunch/break/night) (® 5.1.4 Time Service). This PBX supports a specified number
of Queuing Time Tables which each have a specified number of sequences (specific commands which are
performed when a caller enters a queue). The following commands can be assigned to each sequence when
making a Queuing Time Table:
[Command Table]
Command
Description Condition
OGM xx An outgoing message is sent to the
caller. "xx" applies to the OGM
number.
After the OGM, Music on Hold will be sent
and the next event in the sequence will
be activated.
b ´ 5 s
Puts the caller in the waiting queue for
b (01-16) ´ 5 seconds.
If an OGM has not been sent to the caller,
the caller hears a ringback tone.
If an OGM has been sent to the caller, the
caller hears Music on Hold.
Sequence c Redirects to sequence c. "c" applies
to the sequence number.
None
Overflow Redirects to the overflow destination. None
Disconnect Disconnects the line. None
None
(No command)
Redirects to the next sequence. If assigned as sequence 01, the Queuing
Time Table will not be activated.
[Programming Example of Queuing Time Table]
Queuing Time Table No.
Sequence
*1
Sequence 01 Sequence 02 Sequence 03 Sequence 04 ...
01 OGM 01
6 ´ 5 s
OGM 03 Overflow
02
*2
OGM 02
6 ´ 5 s
OGM 04 None
03
: : : : : :
*1
® 11.5.2 PBX Configuration—[3-5-2] Group—Incoming Call Distribution Group—Queuing Time Table—
Queuing
Sequence—Sequence 01–16
*2
If a call has not reached a destination by the time the final sequence is completed, the call will be disconnected.
Feature Guide 59
2.2.2 Incoming Call Distribution Group Features