1.3.36 ICD GROUP FEATURES
An incoming call distribution (ICD) group is a group of extensions assigned through system programming to
receive calls (for example, as a call center). The PBX has several features that support using extensions in
ICD groups, as follows:
Features Description
Log-in/Log-out
You can log in to or out of an ICD group, to control whether you receive calls
from the group.
(® 1.3.39 ICD Group Features—Log-in/Log-out)
Supervisory Features
An extension assigned as a supervisor (supervisor extension) can monitor
and control the status of each member within the ICD group, using a 6-line
display PT.
(® 1.3.42 ICD Group Features—Supervisory)
Manual Queue
Redirection (Hurry-up
Transfer)
You can forward the longest waiting call in the queue of calls to the ICD
group to a preprogrammed destination manually.
(® 1.3.41 ICD Group Features—Manual Queue Redirection)
Call Forwarding (FWD) for
your ICD Group
You can set a forward destination for your ICD group.
(® Call Forwarding (FWD) for your Incoming Call Distribution Group)
1.3.37 ICD Group Features—Call Log History for ICD Group
An extension assigned as a supervisor (supervisor extension) can confirm the incoming call
log for the incoming call distribution (ICD) group.
To perform this operation, the supervisor has to enter incoming call queue monitoring mode
first.
To enter incoming call queue monitoring mode
On-hook.
Enter ICD Group
extension number.
Off-hook.
6-Line Display PT
Enter 739.
3 97
C.Tone
ICD Group
extension no.
Group Monitor On
Document Version 2014-11 Operating Manual 111
1.3.37 ICD Group Features—Call Log History for ICD Group
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