5.2 Troubleshooting
5.2.1 Troubleshooting
Troubleshooting
Problem
Remedy
The telephone does not work properly.
• Confirm with your manager that your settings are
correct.
• If the problem persists, consult your dealer.
The telephone does not respond when
buttons are pressed.
• The telephone is locked.
Unlock your telephone. ( 1.3.25 Extension
Dial Lock, 2.1.5 Remote Extension Dial Lock)
Some features do not work.
• System management may restrict certain features.
Consult your manager.
• The feature numbers have changed.
Confirm the revised number and try again.
Even though following the manual
instructions, none of the operations work
when using a proprietary telephone.
• The Intercom line was not seized. The seized line,
when going off-hook, was changed by personal
setting. ( 3.1.2 Personal Programming)
In the manual, going off-hook means an Intercom
line is seized.
If the setting has been changed, press the INTERCOM
or PDN button after going off-hook and follow the
instructions.
The paralleled single line telephones do
not ring.
• "No ring" may be selected.
Change the setting to ring. ( 1.3.50 Paralleled
Telephone)
My proprietary telephone does not have a
feature button.
• Some models do not have the feature button.
Change a flexible button to the desired button.
( 3.1.4 Customizing the Buttons)
Enter the specified feature number instead of the
feature button. ( 1.1.6 Before Operating the
Telephones)
A reorder tone is audible or "Restricted" is
displayed.
• The telephone is locked.
Unlock your telephone. ( 1.3.25 Extension
Dial Lock, 2.1.5 Remote Extension Dial Lock)
• Toll restriction is activated.
Consult your manager or dealer.
• An account code is required. (
1.3.2 Account
Code Entry, 1.3.69 Verification Code Entry,
1.3.75 Walking COS)
344 Operating Manual Document Version 2014-11
5.2.1 Troubleshooting