General Features
Features Guide 249
Consultation Hold
Description
Allows an extension user to place a call on hold temporarily on purpose to transfer it, to make
a Conference call, or to perform Call Splitting.
APTuser
can place a call on Consultation Hold by pressing TRANSFER or CONF button.
An SLT user
can place a call on Consultation Hold by pressing the switchhook lightly only to
transfer it.
Conditions
• The following calls cannot be placed on Consultation Hold.
– Doorphone calls
–Paging
• <ICM type PT>
A new incoming call will not come in on the extension which has a call on Consultation
Hold. The extension is regarded as busy.
• Music on Hold
When a call (extension / outside) is placed on Consultation Hold, Music on Hold is sent to
the caller, if available.
• Hold Recall
If a call on hold is not retrieved in a specific period of time, Hold Recall starts.
• Automatic Disconnection
If a call (extension / outside) placed on consultation hold is not retrieved in 30 minutes, it
is disconnected automatically.
Programming Guide References
•2.5SystemTimer
– Hold Recall Time
•2.8SystemOption
– SLT On-hook with consulting held call
Features Guide References
1.3 System Features
• Music on Hold
1.10 Holding Features
• Call Splitting
1.11 Transferring Features
•CallTransfer
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