Panasonic KX-TD500 - Call Transfer

General Features
258 Features Guide
Call Transfer
Description
Allows the extension user to transfer a call (extension, CO, TIE) to another party.
The following types are available.
Conditions
[General]
• Music on Hold or Ringback Tone
If "Music on Hold" is enabled, music is sent to the caller while being transferred. It is
programmable whether to send a ringback tone or "Music on Hold" to the caller
<Section 2.8 System Option, "1. Sound source during transfer" in the Programming
Guide>.
[Screened, Unscreened - To Extension]
• The DSS Console and the Proprietary Telephone user can hold an outside call and quickly
transfer it to an extension by pressing the corresponding DSS button directly (One-Touch
Transfer by DSS Button).
However, it cannot be performed when there is another call on Consultation Hold.
If One-Touch Transfer mode is disabled, the extension user transfers an outside call by
pressing the DSS button followed by the TRANSFER button.
(Consultation Hold: Established by pressing TRANSFER or CONF button. With a Single
Line Telephone, it is established by pressing the switchhook lightly. it allows the extension
user to place a call on hold temporarily to transfer it, make a Conference call, or perform
Call Splitting.)
[Screened, Unscreened - To CO / TIE Line]
• Class of Service (COS) programming
COS programming <Section 2.4 Class of Service (COS), "Transfer to CO" / "Transfer to
TIE" in the Programming Guide> determines the extensions that can perform this feature.
• CO-to-CO call
If a CO call is transferred to an outside party, "CO-to-CO call" is established and the call
duration is restricted depending on the setting of the system timer <Section 2.5 System
Timer, "CO-to-CO Line Call Duration Time" in the Programming Guide>.
Feature Type Transferring method
Screened
to Extension
Transfers a call to the extension or the external party after
a voice announcement.
to CO / TIE Line
Unscreened
to Extension Transfers a call to the extension or the external party
without a voice announcement.
While listening for the ringback tone after dialing the
destination number, you can replace the handset.
to CO / TIE Line