General Features
74 Features Guide
Operator Group
Description
It is efficient to handle a high volume of operator-seeking calls by a group of extensions called
"Operator Group," which can consist of one or more extensions.
[Operator Features]
The extension assigned as an Operator has the ability to perform the following operations:
<System / Tenant>
• BGM—External turn on / off
• OGM (outgoing message) record / play
• Trunk Busy-out set / cancel
• Trunk Route Control
<To other extensions>
• Caller ID Log Lock clear
• Live Call Screening Password clear
• Remote DND Control set / cancel
• Remote FWD (Call Forwarding) Cancel - Once
• Remote Station Lock Control set / cancel
• Switching COS
• Timed Reminder (Wake-up Call), Remote set / cancel /confirm
[Treatment of Operator - Seeking Calls]
Within an Operator Group, an operator-seeking call (extension / outside) may come in on a
single operator (Single) or all operators in the group simultaneously (Multi) depending on
System Programming <Section 3.3 Extension Group / 3.5 Incoming Group "[Operator Setting]
Ringing Type" in the Programming guide>.
Operator Group can be made up by assigning the group type of an Extension Group / Incoming
Groupto"Operator."
By default, Extension Group #128 is assigned as Operator Group.
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