Call Distribution
UCD Time Table Example
Fig. 10-1
UCD Time Table Example
Good Morning. This is Panasonic.
All our agents are busy now.
Please hold the line.
(Music plays.)
Sorry, all the agents are still busy.
Please hold the line.
Hello. Thank you for waiting.
May I help you?
When an agent
becomes free
Repeat
Music and
Message
Caller
Agent
Transferring to a Backup Destination
When the number of waiting callers exceeds the pre-programmed number, or
when the call treatment table is programmed, it is possible to transfer the
waiting calls to backup destination such as:
•
Voice Processing System (KX-TVP50 [optional]).
•
Another extension (e.g., operator extension) or hunting group.
KX-TD612
Busy
Overflow
KX-TVP50
Sorry, all the agents are busy now.
Please hold the line.
Sorry, no one is available at
this moment. Please leave a
message, and we will call you
back as soon as possible.
Fig. 10-2
Backup D estination
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