3.1.6 Call Monitor
Description
Allows an extension user to listen to a busy extension user
’s existing conversation. The user can hear the
conversation but
will not be heard. If desired, the monitoring user can interrupt the call to establish a three-party
conference call.
Conditions
• Class of Service (COS) programming determines extension users who can use this feature.
• This feature is available only when the busy extension is in a conversation with another extension or outside
party.
• This feature will not function when the busy extension:
a. Has set Executive Busy Override Deny (® 5.1.3 Executive Busy Override) or Data Line Security (®
4.1.1 Data Line Security).
b. Is receiving an Off-hook Call Announcement (OHCA) (® 12.1.3 OHCA (Off-hook Call
Announcement)) or Whisper OHCA (® 20.1.4 Whisper OHCA).
c. Is on a conference call (® 3.1.18 Conference, ® 5.1.3 Executive Busy Override, ® 13.1.14 Privacy
Release).
d. Is on a doorphone call (® 4.1.12 Doorphone Call).
e. Is using Live Call Screening (LCS) or Two-way Record (® 19.1.4 Voice Mail DPT (Digital)
Integration).
f. Has a call on Consultation Hold (® 3.1.20 Consultation Hold).
• This feature stops when the busy extension user presses the following buttons during a conversation (®
6.1.1 Fixed Buttons, ® 6.1.3 Flexible Buttons):
– FLASH/RECALL button
– HOLD button
– TRANSFER button
– CONF (Conference) button
– DSS button
– EFA button
– Two-way Record button
– Two-way Transfer button
– One-touch Two-way Transfer button
– Voice Mail (VM) Transfer button
PC Programming Manual References
4.11 [2-6-3] Numbering Plan—B/NA DND Call Feature—
Call Monitor
4.12 [2-7-1] Class of Service—COS Settings—Extension Feature— Call Monitor
6.1 [4-1-1] Wired Extension—Extension Settings
→Option 2— Data Mode
→Option 3— Executive Override Deny
6.10 [4-2-1] Portable Station—Extension Settings—Option 3— Executive Override Deny
Feature Manual References
3.1.21 COS (Class of Service)
Document Version 2009-12 Feature Manual 41
3.1.6 Call Monitor
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