Problem Cause/solution
The handset does not ring. R T
he ringer volume is turned off. Adjust ringer volume (page 19,
26).
R Night mode is turned on. Turn it off (page 30).
The base unit does not
r
ing.
R The ringer volume is turned off. Adjust ringer volume (page 26).
I cannot make a call. R Y
ou dialled a call restricted number (page 31).
R The key lock feature is turned on. Turn it off (page 20).
Caller ID
Problem Cause/solution
Caller information is not
d
isplayed.
R You must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.
R If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is slow
t
o display.
R Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or later.
Set the first ring to “Off” (page 26).
R Move closer to the base unit.
Time on the unit has
s
hifted.
R Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to “Manual” (off) (page 26).
The name stored in the
p
honebook is not fully
displayed while an outside
call is being received.
R Edit the phonebook entry name to fit in 1 line of text (page 21).
Answering system
Problem Cause/solution
The unit does not record
n
ew messages.
R The answering system is turned off. Turn it on (page 36).
R The message memory is full. Erase unwanted messages
(page 37).
R The recording time is set to “Greeting Only”. Change the
setting (page 42).
R If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company, not
your telephone. Change the unit’s number of rings setting or
contact your service provider/telephone company (page 41).
50
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
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