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Panasonic KX-TG9381 - Troubleshooting and Error Resolution

Panasonic KX-TG9381
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Useful Information
52
For assistance, please visit http://www.panasonic.com/help
Error messages
If the unit detects a problem, one of the following messages is shown on the display.
Display message Cause/solution
Busy L The called unit is in use.
L Other units are in use and the system is busy. Try again later.
L Privacy mode is on for the call you tried to join (page 21).
L The handset you are using is too far from the base unit. Move
closer and try again.
L The handset’s registration may have been canceled. Re-
register the handset (page 33).
Check tel line 1
Check tel line 2
L The supplied telephone line cord has not been connected yet or
not connected properly. Check the connections (page 10).
L If you use the unit as a single-line telephone only, erase the
message as follows:
To erase Check tel line 1, press {MENU}. i
{#}{1}{8}{9}
To erase Check tel line 2, press {MENU}. i
{#}{1}{9}{0}
When a power failure occurs, the message is displayed again.
Erase again as above.
Couldn’t connect
Confirm headset
is on then retry
L The headset has lost connection with the base unit. Confirm
that your headset is turned on.
L The headset is too far from the base unit. Move closer to the
base unit.
Error!! L The handset’s registration has failed. Move the base unit and
handset away from all electrical appliances and try again.
L Recording was too short. Try again.
Failed L Phonebook copy failed (page 24). Confirm the other unit (the
receiver) is in standby mode and try again.
Incomplete L Phonebook copy is incomplete. The receiver’s phonebook
memory is full. Erase the unnecessary phonebook entries
(page 24) from the other unit (the receiver) and try again.
Memory full L The phonebook memory is full. Erase unnecessary entries
(page 24).
L Message memory is full. Erase unnecessary messages (page
38, 39).
Messages full L Message memory is full. Erase unnecessary messages (page
38, 39).
No link to base.
Reconnect AC adaptor.
L The handset has lost communication with the base unit. Move
closer to the base unit and try again.
L Unplug the base unit’s AC adaptor to reset the unit. Reconnect
the adaptor and try again.
L The handset’s registration may have been canceled. Re-
register the handset (page 33).
TG938x(e).book Page 52 Friday, July 3, 2009 10:10 AM

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