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portal.nfon.com
The home page of the service site contains various
links to manuals, brief instructions, software
downloads and templates. Please read these
manuals thoroughly. They help you get the most out
of your telephone system.
support.nfon.net
The NFON AG support website contains detailed
FAQs with valuable information pertaining to your
telephone system. You can always check the status
of your support inquiries and respond to further
inquiries.
Support hotline
for existing
customers
If neither the manuals nor the FAQs or other
contents of the support website provide a solution,
you can open a support ticket by phone.
Our support staff is available Monday to Friday
from 8:00 am to 6:00 pm at +44 20 3740 6740 for
UK and +49 800 63 66 555 for Germany.
Please include at least the following items with your
inquiry:
• Your customer number, your name and a
telephone number
• A full description of the malfunction, error or
question about operation
• Specify the affected system component (e.g. for
end devices the MAC address)
• Specify when this incident occurred and the
frequency
• Please also specify which other support sources
you have used thus far
Outside our business hours, a central technical
support hotline takes your request, opens the
respective ticket and in emergency cases, alerts the
on-call service.
Operating and set-up support may be subject to a
fee of up to 120.- € per hour depending on the
respective contract terms. In this connection,
services are billed by the minute.
Support hotline
for test customers
Test customers are routed to a service hotline
tailored to their specific needs. Our staff for this
hotline is available Monday to Friday from 9 am to 5
pm at +44 20 3740 6740 for UK and +49 89 45
300 553 for Germany. Unfortunately, we are unable
to provide support for test customers outside of
these business hours.
Support for Austrian customers:
portal.nfon.at ~ support.nfon.net ~ Hotline +43
2742 7 55 66-555
Support for German Customers:
portal.nfon.com ~ support.nfon.net ~+49 800 63
66 555
Support Dutch customers:
portal.nfon.com ~ support.nfon.net ~ +31 88
9382244
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