391
SQW0566
Others
Q&A Troubleshooting
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Wi-Fi function
It cannot connect to the wireless LAN. Radio waves get disconnected. Wireless access point
is not displayed.
General tips for using a Wi-Fi connection
• Use within the communication range of the wireless LAN network.
• Is any device, such as microwave oven, cordless phone, etc., that uses 2.4 GHz frequency
operated nearby?
→ Radio waves may get interrupted when used simultaneously. Use them sufficiently away from
the device.
• When the battery indicator is flashing red, the connection with other equipment may not start or the
connection may be disrupted. (A message such as [Communication error] is displayed.)
• When this unit is placed on a metal table or shelf, the connection may not be established easily.
Use the camera away from metal surfaces.
About a wireless access point
• Check if the wireless access point to connect is in operating state.
• The camera may not display or connect to a wireless access point depending on the radio wave
condition.
→ Perform the connection closer to the wireless access point.
→ Remove the obstacles between this unit and the wireless access point.
→ Change the direction of this unit.
→ Move the location or change the angle of the wireless access point.
→ Perform the [Manual Input]. (→340)
•
It may not display even if the radio waves exist depending on the setting of the wireless access
point.
• Is the network SSID of the wireless access point set not to broadcast?
→ It may not be detected when it is set not to broadcast. Enter and set the network SSID. (→339)
Alternatively, set the network SSID of the wireless access point to broadcast.
• Connection types and security setting methods are different depending on the wireless access
point.
→ Refer to the operating instructions of the wireless access point.
• Is the 5 GHz/2.4 GHz switchable wireless access point connected to other equipment using the
5 GHz band?
→ The use of a wireless access point that can use 5 GHz/2.4 GHz simultaneously is
recommended. It cannot be used simultaneously with this camera if it is not compatible.
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