Panasonic WV-SW355 - Page 126

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Symptom Cause/solution
Reference
pages
The alarm occurrence indication
button, the [AUX] buttons and
the SD recording status indica-
tor on the "Live" page do not
display the current status in real
time.
 • IstheviewersoftwareinstalledonthePC?
Confirm that the viewer software "Network Camera View
4S" is installed.
5
 • Is"Realtime"selectedfor"Alarmstatusupdatemode"?
29
No image is displayed on the
"Live" page.
 • Pressthe[F5]keyonthekeyboardofthePCorclickthe
[Live] button.
8
Shortcut icon of the camera is
not displayed on "My Network
Places" of the PC.
 • IstheWindowscomponentofUPnPadded?
Add the component to the PC in use.
85
Cannot download the log list.
 • DownloadoffilesusingInternetExplorermaybedis-
abled.
  Click"InternetOptions"ontheToolmenuofInternet
Explorer, and [Security] tab. Then, click the [Custom
Level…]buttontoopenthe"SecuritySetting"window.
Under "Download", select "Enable" for "Automatic
promptingforfiledownloads".Clickthe[OK]button.The
"Warning" window will be displayed. Click the [Yes] but-
ton.
–
Images are not displayed or not
refreshed smoothly.
 • Deletetemporaryinternetfilesasfollows.
 (1) Select"InternetOptions…"under"Tools"onthemenu
barofInternetExplorer.The"InternetOptions"win-
dow will be displayed.
 (2) Clickthe[DeleteFiles…]buttoninthe"Temporary
Internet files" section on the [General] tab.
–
 • Thefirewallfunctionoftheanti-virussoftwaremaybefil-
tering the port of the camera.
Exclude the port number of the camera from the list of the
port numbers to be filtered by the anti-virus software.
–
No indicator lights.
 • Is"Off"selectedfor"Indicator"onthe"Basic"page?
  Select"On"for"Indicator".
29
H.264 (or MPEG-4) images are
not displayed.
 • When"NetworkCameraView4S"isdeletedfromaPCon
which both the viewer software "Network Camera View 3"
and "Network Camera View 4" are installed, H.264 (or
MPEG-4) images may not be displayed.
In this case, delete "Network Camera View 3" from the PC
and then install "Network Camera View 4S".
5