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The back of the printout is
dirty
• Dirty toner cartridge
• The transfer roller inside the printer is
dirty.
• The transfer voltage inside the printer is
abnormal.
• Clean or replace toner
cartridge
• Clean the internal transfer part
of the printer.
• Toner cartridge is improperly installed.
• Inner damage of toner cartridge.
• Abnormal internal charging of machine
or the toner cartridge is not charged.
• If all-black image appear when copying
and scanning, maybe it is scanning
exposure, and the cover on the
manuscript is not properly closed.
• The scanner is damaged.
• Install ink cartridge correctly.
• It is suggested to replace the
original toner cartridge.
• Please close the cover on the
manuscript, and then carry out
copying and scanning.
The toner does not
adhere to the paper
• The print media that does not meet
usage specification is used. For
example, the media is damp or too
rough.
• The inside of the printer is dirty.
• Toner cartridge is damaged.
• The parts inside the printer are
damaged.
• Please use printing medium
within the specification scope,
and use manual feed tray for
printing in case of special
medium.
• Clean the inside of the printer.
• It is suggested to replace the
original toner cartridge.
• The toner cartridge is not installed
correctly.
• The toner cartridge may be damaged.
• The parts inside the printer are
damaged.
• Install ink cartridge correctly.
• It is suggested to replace the
original toner cartridge.
•The faults above can be mitigated by cleaning or replacing the cartridge. If the problem
persists, please contact the customer service center. See the Three Guarantees
certificate for contact details.