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• Toner cartridge is improperly installed.
• Inner damage of toner cartridge.
• Abnormal internal charging of machine
or the toner cartridge is not charged.
• Install ink cartridge correctly.
• It is suggested to replace the original
toner cartridge.
The toner does not
adhere to the paper
• The print media does not meet the
usage specifications, for example the
media is damp or too rough, or has
been used previously.
• The inside of the printer is dirty.
• Toner cartridge is damaged.
• The parts inside the printer are
damaged.
Please use printing medium within the
specification scope, and use manual
feed tray for printing in case of special
medium.
• Clean the inside of the printer.
• It is suggested to replace the original
toner cartridge.
• The toner cartridge is not installed
correctly.
• The toner cartridge may be damaged.
• The parts inside the printer are
damaged.
• Install ink cartridge correctly.
• It is suggested to replace the original
toner cartridge.
• The faults above can be mitigated by cleaning or replacing the cartridge. If the problem
persists, please contact the customer service center. See the Three Guarantees
certificate for contact details.
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