2.21 The printer paper comes out, but nothing is printing. What should I do?
If the paper is coming out of the terminal but nothing is printed, this usually means the thermal paper is
installed backwards and needs to be turned around. Open the paper door on the front of the terminal,
remove the paper roll, reseat the paper so that the paper pulls from the top of the roll, then pull
approximately 3” of paper out from the roll. Close the paper door and the excess paper will be
automatically cut. Reprint the transaction and verify the transaction is printed on the receipt.
2.22 How should the E500 be cleaned? What cleaner should be used?
Use a dry cloth to wipe the E500 on a regular basis. PAX recommends cleaning the E500 every 2 to 3
days.
2.23 How are SIM cards installed? How are they configured?
Using a flat head screwdriver, loosen the captive screw from the SIM cover on the back of the E500.
Remove the SIM cover and insert the card. Reinstall the cover plate. T-Mobile and AT&T SIM cards do
not need to be configured.
2.24 What is the maximum size MicroSD card supported by the E500?
The E500 supports up to a 32GB MicroSD card.
2.25 What are the dimensions of an E500 box?
A single E500 box is approximately 42 cm x 26 cm by 27 cm.
2.26 How much does an E500 box weigh?
A single E500 box weighs approximately 5.06 kg.
2.27 How many terminals can fit on a single pallet? By air? By boat?
All large terminal orders will ship on pallets, whether they go by air or by boat. More terminals can fit on
a pallet that is transported by boat, than by air, because they can stack the terminals higher and there
are less weight restrictions than on air shipments.
Using a standard pallet size of 100 cm x 100 cm as an example:
• By air, approximately 60-63 E500s could fit on a single pallet.
• By boat, approximately 100-104 E500s could fit on a single pallet.
2.28 Why can’t I download applications from BroadPOS to the E500?
Currently the E500 does not support terminal application downloads from BroadPOS.
2.29 When I try to login in using the PAXSTORE client on the terminal, the following error
message displays: Login failed, terminal (SN:nnnnnnnnnn) not registered. What is
wrong?
This error message usually means that the terminal serial number has not yet been added to the
PAXSTORE or that the serial number may require additional attention on the PAXSTORE. Please contact
customer support to resolve this error message.
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