Table of Contents
PREFACE ........................................................................................................................................................ 2
REVISION HISTORY ......................................................................................................................................... 3
1 Purpose ................................................................................................................................................. 6
2 FAQs and Troubleshooting Questions .................................................................................................. 6
2.1 What is the PAXSTORE? ................................................................................................................ 6
2.2 Can the E500 download applications from the PAXSTORE? ......................................................... 6
2.3 Can the E500 download applications from BroadPOS? ................................................................ 6
2.4 What software comes loaded on the E500 when it is delivered from the factory? ..................... 6
2.5 What is PDM? ................................................................................................................................ 6
2.6 What is PAXInject Proxy? .............................................................................................................. 6
2.7 Does the E500 support Bluetooth communication and peripherals? .......................................... 6
2.8 How do I turn the E500 on and off? .............................................................................................. 7
2.9 Is the E500 available in other colors? ........................................................................................... 7
2.10 Will the E500 operate, both the Android tablet and the Q20, if the power plug is removed?
How long would it operate? ..................................................................................................................... 8
2.11 How do I check the battery level on the E500? ............................................................................ 8
2.12 The terminal battery is dead. Can I still use the terminal? ........................................................... 8
2.13 Does the E500 support front and rear cameras? .......................................................................... 8
2.14 What is the screen resolution? Can I change the screen resolution? .......................................... 8
2.15 How do you change the volume on an E500? .............................................................................. 8
2.16 How are the communication ports, like the cash drawer, configured on the E500? ................... 9
2.17 Why is there an audio jack port? .................................................................................................. 9
2.18 What size is the thermal paper roll? ............................................................................................. 9
2.19 What type of maintenance, if any, needs to be performed on the E500 printer? ....................... 9
2.20 How can I tell if the E500 needs to have a new paper roll installed? ........................................... 9
2.21 The printer paper comes out, but nothing is printing. What should I do? ................................. 10
2.22 How should the E500 be cleaned? What cleaner should be used? ............................................ 10
2.23 How are SIM cards installed? How are they configured? .......................................................... 10
2.24 What is the maximum size MicroSD card supported by the E500? ............................................ 10
2.25 What are the dimensions of an E500 box? ................................................................................. 10
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