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A5.4 TROUBLE SHOOTING
Use pco.camware to create logfiles for the PCO support.
How to Create Logfiles
Enable Logging
Open
? Help menu, select Logging and then Enable Logging
The pco.camware will ask you to press YES to activate Logfiles after a
restart of the software.
Repeat Workflow
The workflow which produces the error must be repeated while
logging is enabled.
Support Mail (+Support File)
Open ? Help menu, select Support Mail (+Support File) and a
support file with all necessary files is created
The pco.camware opens a new email addressed to
support@pco.de
, attach the Support File manually to this mail
and send the mail to the PCO support.
Alternatively use the support form on our website:
http://www.pco.de/support/
and upload the support file.
To Speed up Your Request
Give us the following information:
• Describe your problem!
• Your application?
• Your camera:
o Type and version
o Serial number
• Your setup:
o Software version
o Operating system
o Processor and memory
o Graphics card
Firmware, Software and Driver Update
You will find all necessary software and drivers on the accompanying
USB storage device. For the latest versions check PCO website
.
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