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SERVICE GUIDE
NOTE
• If the humidifier still does not work properly after the following
important tips or is not listed, please contact the customer service
center or local service
Possible Solution
Possible causes
Problem
The humidifier does not
work.
The mist smells not good.
Humidification is not good.
There is abnormal noise.
There is water in the water
tank but it indicates there
is no water. The humidifier
also fails to work.
The power plug is not
plugged in properly.
There is no water in the
water tank.
The water is dirty or stored
too long.
The water tank is not
mounted properly.
The air inlet is blocked by
dust and dirt.
The humidifier is not placed
well or stably.
The humidifier is tilted
excessively causing it
judges liquid level to be too
low, and the device stops to
protect itself automatically.
Plug the power plug
properly.
Add water into the water
tank.
Mount the water tank
correctly.
Change the water or clean
the water tank and sink.
Clean the air inlet.
Place it on the flat and solid
tabletop and keep it stable.
Place it on the flat and solid
tabletop and keep it stable.
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