Problem Cause Correction
1. Softener fails to
regenerate.
A. Electrical service to unit has been interrupted. A. Assure permanent electrical service
(check fuse, plug, pull chain or switch).
B. Timer is defective. B. Replace timer.
C. Power failure. C. Reset time of day.
2. Softener delivers
hard water.
A. Bypass valve is open. A. Close bypass valve.
B. No salt in brine tank. B. Add salt to brine tank and maintain salt level
above water level.
C. Injectors or screen is plugged. C. Replace injectors and screen.
D. Insufficient water flowing into brine tank. D. Check brine tank fill time and clean brine line
flow control if plugged.
E. Hot water tank hardness. E. Repeated flushings of the hot water tank is
required.
F. Leak at distributor tube. F. Make sure distributor tube is not cracked. Check
O-ring and tube pilot.
G. Internal valve leak. G. Replace seals and spacers and/or piston.
3. Unit uses too much
salt.
A. Improper salt setting. A. Check salt usage and salt setting.
B. Excess water in brine tank. B. See problem number 7.
4. Loss of water
pressure.
A. Iron build-up in line to water conditioner. A. Clean line to water conditioner.
B. Iron build-up in water conditioner. B. Clean control and add resin cleaner to resin bed.
Increase frequency of regeneration.
C. Inlet of control plugged due to foreign material
loose from pipes by recent work done on
plumbing system.
C. Remove piston and clean control.
5. Loss of resin through
drain line.
A. Air in water system. A. Assure that well system has proper air
elimination control, Check for dry well condition.
6. Iron in conditioned
water.
A. Fouled resin bed. A. Check backwash, brine draw and brine tank fill,
increase frequency of regeneration, increase
backwash time.
7. Excessive water in
brine tank.
A. Plugged drain line flow control. A. Clean flow control.
8. Salt water in service
line.
A. Plugged injector system. A. Clean injector and replace screen.
B. Timer not cycling. B. Replace timer.
C. Foreign material in brine valve. C. Clean or replace brine valve.
D. Foreign material in brine line flow control. D. Clean brine line flow control.
9. Softener fails to draw
brine.
A. Draw line flow control is plugged. A. Clean drain line flow control.
B. Injector is plugged. B. Clean or replace injectors.
C. Injector screen plugged. C. Replace screen.
D. Line pressure is too low. D. Increase line pressure (minimum 20 psi (1.3 bar)
at all times).
E. Internal control leak. E. Change seals, spacers and/or piston assembly.
10. Control cycles
continuously.
A. Faulty timer mechanism. A. Replace timer.
11. Drain flows
continuously.
A. Foreign material in control. A. Remove piston assembly and inspect bore,
remove foreign material and check control in
various regeneration positions.
B. Internal control leak. B. Replace seals and/or piston assembly.
C. Control valve jammed in Brine or Backwash
position.
C. Replace seals and/or piston assembly.
D. Timer motor stopped or jammed. D. Replace timer.
TROUBLESHOOTING
24 • FLECK 5600 Service Manual
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