30 • WHOLE HOUSE WATER SOFTENING SYSTEM
If the troubleshooting guide did not resolve the unit’s symptoms, please contact your local Dealer for service.
TROUBLESHOOTING GUIDE CONTINUED
SYMPTOM CAUSE SOLUTION
7. The unit uses too
much salt
8. Salt water
to service
9. Loss of resin
through the
drain line
10. Loss of
water pressure
11. Constant water
flow to the drain
1. Excessive water in the brine tank.
2. The unit regenerates too frequently.
1. Excessive water in the brine tank.
2. Low water pressure.
1. Excessive backwash/fast rinse flow.
2. The lower and/or upper distributor
is damaged.
2. Replace the distributor(s).
1. Mineral or iron build up in the
resin tank.
2. Plugged lower and/or
upper distributor.
3. Crushed lower and/or
upper distributor.
4. Plugged the riser pipe.
1. Drive motor failure.
2. Computer board failure.
3. Defective microswitch(es).
4. The valve body and timer are out
of synchronization.
4. Synchronize the valve body and timer.
3. Replace the microswitch(es).
2. Replace the computer board.
1. Replace the drive motor.
4. Remove and clean the riser pipe.
3. Replace the distributor(s).
2. Remove the debris from
the distributor(s).
1. Clean the resin bed and control valve.
Increase the regeneration frequency.
3. A leak between the riser tube and
upper distributor.
3. Verify that the riser tube is seated
correctly and is not cracked.
1. Verify that the backwash flow control
is installed and sized correctly.
2. Check the injector size and increase
the brine/slow rinse time.
1. Refer to SYMPTOM #5.
2. Check the hardness, salt,
reserve capacity and calendar
override settings.
1. Refer to SYMPTOM #5.
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