Solution 1: Please make sure the earbuds are ON and the blue
LED is constantly ON. Sometimes it can happen that the
earbuds are not immediately visible in the Bluetooth menu. To
make them appear, simply turn off Bluetooth and turn it back
on. On some devices it is sufficient just to leave the Bluetooth
menu and enter it again.
Issue 2: I am getting an error message when trying to pair/
connect the earbuds. How can I fix this?
Solution 2: Please try again. In case you still get the error, turn
off Bluetooth on your phone and turn it back on before you try
again. The earbuds are compatible and tested with every
major phone, you may safely ignore this message in case it
ever shows.
Issue 3: Music seems to be skipping even I am sure the
earbuds are in range. How can I fix this?
Solution 3: There is a bug in the Bluetooth software of certain
popular mobile phones. It can seem as if the earbuds are not
in range. Playback will skip from time to time. I have seen it
happen when music resumes after a call has ended. To fix this,
pause playback for about 20 seconds, then resume and the
skips will be gone. Alternatively, turn off the earbuds and turn
them back on to reach the same result.!
!
Issue 4: I connected the earbuds to my Windows computer,
but I experience issues. What can I do?!
!
Solution 4: Please go to the manufacturer website of your
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