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English
Problem Cause Solution
The water tank is not fully
inserted and air is drawn into
the machine.
Make sure the water tank is in the
correct position: remove it and insert it
again pushing it as far as possible.
The brew group is
dirty/clogged.
Rinse the brew group.
The machine is not placed on a
horizontal surface.
Place the machine on a horizontal
surface so that the drip tray does not
overflow and the 'drip tray full' indicator
works properly.
I cannot activate the
AquaClean water filter
and the machine asks for
descaling.
The filter has not been installed
or replaced in time after the
AquaClean water filter light
started to flash. This means
your machine is not completely
limescale free.
Descale your machine first and then
install the AquaClean water filter.
The new water filter does
not fit.
You are trying to install another
filter than the AquaClean water
filter.
Only the AquaClean water filter fits into
the machine.
The rubber ring on the
AquaClean water filter is not in
place.
Place back the rubber ring on the
AquaClean water filter.
The machine is making a
loud noise.
It is normal that your machine
makes noise during use.
If the machine starts to make a different
kind of noise, clean the brew group and
lubricate it (see 'Lubricating the brew
group').
The AquaClean water filter was
not prepared properly and air is
now drawn into the machine.
Remove the AquaClean water filter from
the water tank and properly prepare it
for use before you place it back. See
chapter 'AquaClean water filter' for
step-by-step instructions.
The water tank is not fully
inserted and air is drawn into
the machine.
Make sure the water tank is in the
correct position: remove it and insert it
again pushing it as far as possible.
When I try to connect the
machine to Wi-Fi for the
first time, the machine
cannot connect to the
Wi-Fi network.
Your Wi-Fi name and password
are not correct.
Check your Wi-Fi name and password.