Service Modes, Error Codes, and Fault Finding
EN 21QM16.4E LA 5.
2016-Apr-1
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How to Exit the Factory mode
Use one of the following methods:
• Select EXIT_FACTORY from the menu and press the “OK”
button.
Note: When the TV is switched “off” by a power interrupt, or
normal switch to “stand-by” while in the factory mode, the TV
will show up in “normal operation mode” as soon as the power
is supplied again. The error buffer will not be cleared.
5.1.4 Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and
information on the TVs operation settings.The call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set.This helps the call centre to
diagnose problems and failures in the TV set before making a
service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
4 NVM VALUE 0 Displays the value at the NVM address of item 5
5 NVM STORE Press OK Use this option to save the data of item 6 to NVM address of item 5
6 COPY NVM to USB Press OK Use this to store the NVM data to the REPAIR folder of a FAT formatted USB memory
stick. The TV will write two files in the REPAIR folder of the memory stick. It will create
this folder if it does not exist. The items are “Channel list”, “Personal settings”, “Option
codes”, “Display-related alignments” and “History list”. In case the download to the
USB stick was not successful “Failure” will appear. In this case, check if the USB stick
is connected properly. Now the settings are stored onto the USB stick and can be
used to download onto another TV or other SSB. Uploading is of course only possible
if the software is running and if a picture is available. This method is created to be
able to save the customer’s TV settings and to store them into another SSB.
7 COPY NVM to TV Press OK Use this to store the NVM data from the USB memory stick to the TV. The TV will save
the two files which were created in item 8 to the NVM of the set. Use these options
when replacing a SSB. When “USB to TV Success” is displayed remove the power
and restart the TV
8 TV Settings Key 1 1 1 TV Settings Key
9 TV Settings VALUE 0 0 0 TV Settings VALUE
10 TV Settings STORE Press OK TV Settings STORE
11 COPY TV Settings to USB Press OK COPY TV Settings to USB
12 COPY TV Settings to TV Press OK COPY TV Settings to TV
13 VIRGIN_MODE Off Off Off Use this to return the set to virgin mode. Depends whether the set has been used
already.
14 ORT_MODE On Off On ORT mode
15 DRMWARNING On On On Warning the data rights management
16 AGEING MODE Off Off Off Use this for aging a new LCD panel
17 COLOR TEMP MODE Normal COLOR TEMP MODE
18 CLR_TEMP_R 0 0 0 Red colour temperature setting
19 CLR_TEMP_G 0 0 0 Green colour temperature setting
20 CLR_TEMP_B 0 0 0 Red colour temperature setting
21 ADC_GAIN_R 255 255 255 Red ADC gain
22 ADC_GAIN_G 255 255 255 Green ADC gain
23 ADC_GAIN_B 255 255 255 Blue ADC gain
24 ADC_OFFSET_R 127 127 127 Red ADC offset
25 ADC_OFFSET_G 127 127 127 Green ADC offset
26 ADC_OFFSET_B 127 127 127 Blue ADC offset
27 AUD_GAIN_HDMI 0 HDMI audio gain
28 AUD_GAIN_ATV 12 Analogue TV audio gain
29 AUD_GAIN_DTV 0 Digital TV audio gain
30 AUD_GAIN_USB 0 USB audio gain
31 AUD_GAIN_SPDIF 0 SPDIF audio gain
32 AUD_GAIN_LINE_IN 0 LINE_IN audio gain
33 AQ_INDEX 10 5 5 Audio Quality index
34 Copy PQ to USB Press OK Saves the picture quality data to a file “pq.bin” to the root of a FAT formatted USB
memory stick
35 Copy PQ to TV Press OK Loads the picture quality data from a file “pq.bin” in to the TV
36 Copy AQ to USB Press OK Loads the audio quality data from a file “AQ.bin” in to the TV
37 Copy AQ to TV Press OK Loads the audio quality data from a file “AQ.bin” in to the TV
38 COPY DB CHL to USB Press OK Copy the USB channel list to USB
39 COPY DB CHL to TV Press OK Copy the TV channel list to TV
42 LIGHT SENSOR TYPE 0 0 0 Light sensor type
40 TEMP SENSOR TYPE 0 0 0 Tempreture sensor
41 LED TYPE 0 0 0 The type of LED
42 AMBILIGHT TYPE Side Segments The type of Ambient light
43 AMBILIGHT TYPE
VALUE
0 0 0 The type value of Ambient light
44 3D 0 0 0 3D on/off
45 BLUETOOTH 1 1 1 BLUETOOTH
46 ARC TEST On ARC test
47 HDMI ARC OUTPUT
ORDER
EU HDMI ARC OUTPUT ORDER
48 UART ENABLE on UART ENABLE
49 RESET MAC ADDRESS Press OK RESET MAC ADDRESS
50 EXIT_FACTORY Press OK Exits the Factory mode
Item Item value
Default value
Description32" 40" 49"
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