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For further assistance, call the customer support service in your country.
- To obtain assistance, contact Philips customer care center;
In the U.S.A., Canada, Puerto Rico, or the U.S. Virgin Islands 1 866 309 5962
Enter below the model and serial numbers located on the left side and the rear of the TV cabinet.
Model :
Serial :
Category Problem Tip
Accessibility Television is speaking
prompts out-loud.
• To disable the TalkBack on your television,
press x (HOME) on your remote,
navigate to settings icon in the upper right
corner of the home screen and select
Device Preferences > Accessibility, select
TalkBack, press OK to toggle between on
or off.
Network Slow Data Connection or
buffering.
• Check the settings between your router
and ISP modem or gateway (if applicable).
• Connect to a stable wireless connection
from home wireless or wired network.
• The use of mobile hot spots or public
wireless connections is not recommended.
Picture on
HDMI Input
Television has sound with
no picture or abnormal
picture.
• HDMI EDID Version setting is set to
a different mode than your source
device. To change it, refer to the step “ 6
Connecting your devices ” in the previous
page and see “Changing input to devices
that are connected to the TV”.
• Change the resolution output of your
source device.
Sound on
HDMI with
external devices
Television has no sound.
• Please check to be sure the device is
connected to the HDMI 2 (ARC) input on
the TV.
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