Philips 7 Series - Notice and Safety Information; Product Registration and Safety Notifications; Safety Symbols and Warnings; Television Placement and Installation Safety

4
Troubleshoot for Google Duo
Problem Tip
USB camera does not work • Check if USB camera supports Android 11.0 or later.
(May be listed on USB camera packaging or
manufacturer's website)
• Check if USB camera is connected to the TV.
• Turn off the TV and disconnect/reconnect USB camera.
Turn the TV back on and reopen the Duo app.
• If issues remain, please visit the Duo support page and
check the Troubleshoot section.
(https://support.google.com/duo)
Other party cannot hear anything
(My microphone does not work)
• Check if USB camera has a built-in mic and supports
Android 11.0 or later. (May be listed on USB camera
packaging or manufacturer's website)
• Check if your microphone is muted. (Please unmute if so)
• Check if USB camera is connected to the TV.
• Turn off the TV and disconnect/reconnect USB camera.
Turn the TV back on and reopen the Duo app.
• If issues remain, please visit the Duo support page and
check the Troubleshoot section.
(https://support.google.com/duo)
I cannot hear other party
(Speaker does not work)
• Check if the volume of the TV is muted or very low.
(Please unmute or turn the volume up if so)
• Check if USB camera is connected to the TV.
• Turn off the TV and disconnect/reconnect USB camera.
Turn the TV back on and reopen the Duo app.
• If issues remain, please visit the Duo support page and
check the Troubleshoot section.
(https://support.google.com/duo)