Philips Avalon FM20 - Troubleshooting Guide

8 Troubleshooting
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1
Enter the Main Setup menu and select Revisions.
2 Select Product.
You see the hardware revision in the pop-up window, along with the serial number, part number,
and the software revision.
Software Revision Check
Some troubleshooting tasks may require that you identify the software revision of your monitor. You
can find the software revision along with other information, such as the system serial number, in the
monitor revision screen. To access the monitor revision screen:
1 Enter the Main Setup menu and select Revisions.
2 Select Product.
You see the software revision in the pop-up window, along with the serial number, part number,
and the hardware revision.
NOTE
The part numbers listed in the monitor revision screen do not necessarily reflect the part numbers
required for ordering parts. Please refer to “Parts” on page 125 for the ordering numbers. Photos of
the parts are included for swift identification. The system serial number can also be found on the rear
of the monitor.
Obtaining Replacement Parts
See “Parts” on page 125 for details on replacement parts.
Troubleshooting Guide
Problems with the monitor are separated into the categories indicated in the following sections and
tables. Check for obvious problems first. If further troubleshooting instructions are required, refer to
“Parts” on page 125.
Taking the recommended actions discussed in this section will correct the majority of problems you
may encounter. However, problems not covered here can be resolved by calling Philips Response
Center or your local representative.
Checks for Obvious Problems
When first troubleshooting the instrument, check for obvious problems by answering basic questions
such as the following:
1 Is the power switch turned on?
2 Is the AC power cord connected to the instrument and plugged into an AC outlet?
Monitors with FM20/FM30 Battery Option #E25 only:
1 Is the power switch turned on?
2 Is the battery adequately charged?
3 Is the AC power cord connected to the external power supply (M8023A) and plugged into an AC
outlet?