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Problem Possible cause Solution
Food in the storage pot is
too viscous.
Let the appliance cool down for
10minutes and defrost again.
The storage pot
leaks during
reheating/
defrosting.
The storage pot lid is not
closed correctly.
Before putting the storage pot in the jar
to reheat/defrost, make sure that the lid is
closed correctly.
Water in the
water tank has
an unusual color
when you pour it
out of the water
tank or when
it enters the jar
during steaming,
or the water in the
water tank has an
unpleasant smell.
Food particles have
entered the water tank
during use.
Clean the water tank according to the
instructions in the chapter “Cleaning
and descaling”. Use the appliance strictly
according to the instructions. Make sure
you do not overll the water tank with
water (max. 250ml) and that you do not
overll the jar with food (do not ll the
jar past the top edge of the plastic part
of blade unit). Do not steam the same
ingredients for more than 30minutes or
add liquid to the jar to steam. After you
have put liquids in the jar, never put the
jar in the steaming position with the jar lid
on the bottom.
There are white
spots on the water
tank, water tank
lid, jar, jar lid and
sieve.
There is limescale
buildup on these parts.
This is normal. Remove the limescale
periodically. Clean the water tank lid,
jar, jar lid and sieve with a moist cloth.
Descale the water tank. Refer to the
section “Descaling” in the chapter
“Cleaning and descaling”.
The surfaces that
come into contact
with food are
discolored.
Food colorings may
discolor the parts that
come into contact with
food.
This is normal. All parts are still safe to use
and will do no harm to the cooked food.
The appliance
sounds 5 times
and the steaming
light ashes during
steaming, reheating
or defrosting.
The jar is out of position
or removed from
the main unit during
processing.
Turn the control knob to the o position
(OFF), check the water amount in the
water tank, place the jar on the main unit
correctly, and reselect the processing time
to start again�
Water in the water tank
is not enough for the
selected processing time.
Turn the control knob to the o position
(OFF), and add enough water for the
selected processing time.
There is too much
limescale buildup in the
water tank.
Descale the water tank. Refer to the
section “Descaling” in the chapter
“Cleaning and descaling”.