17: Troubleshooting Servicing the DFM100
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Servicing the DFM100
For product support, contact your local Philips Customer Care Solutions Center or local Philips
representative.
Before calling for service, prepare the following information:
• Serial number of the Efficia DFM100
• Problem description
• Save operation check logs, error logs etc.
To order service parts, contact customer service. Hours of operation may vary and are subject to
change:
Monday - Friday (except Chinese statutory holidays)
BJT 08:30 - 12:00, 13:00 - 17:30 (GMT+8)
Tel: +86 755 86278308
Fax: +86 755 86278392
E-mail: goldway.service@philips.com
Service and support are available in Chinese and English only.
Mailing address:
Philips Customer Service Department of Philips Goldway (Shenzhen) Industrial Inc.
No. 2 Tiangong Road, Nanshan District, Shenzhen, P. R. China 518057
Documentation
To download the latest documentation go to: http://www.philips.com/ProductDocs.
To download other technical information go to:
http://www.healthcare.philips.com/main/support/InCenter/.
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