Symptom Possible causes Solutions
The hearing aid LED light
remains turned OFF when
the hearing aid is placed in
the charger
The charger is not turned ON
Verify that the charger’s power plug is correctly connected or the power bank has enough battery
The hearing aid or charger’s temperature is either too warm or too
cold
Charging is incomplete. The charger has stopped charging to protect
the battery.
Reinsert the hearing aid into the charger. This completes the charging within approximately
The hearing aid is incorrectly seated in the charger Check the charging ports for foreign objects
The hearing aid LED light
blinks GREEN when the
hearing aid is placed in the
charger
Hearing aid has not been in use for a prolonged period of time
Depending on how depleted the battery in the hearing aid is, the hearing aid automatically resumes
charger during this process.
The hearing aid LED light
blinks ORANGE when the
hearing aid is placed in the
charger
System error
Contact your hearing care professional
Note
If none of the above solutions work, consult your hearing care professional.
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