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Remote Visit
Prepare for your remote visit
• Plug your device into power or ensure that your device is
fully charged.
• Ensure your hearing aids are paired with your device.
• Ensure you enable Bluetooth on your device.
• Position yourself where there is a stable Internet connection.
• Insert new batteries in your hearing aids to ensure they
are adequately powered. If you use rechargeable hearing
aids, make sure they are fully charged. Ensure you have your
charger nearby as you may need it to restart your hearing
aids.
Alternatively, you can manually restart your hearing aids by
turning them OFF and ON.
Note
In order to maintain a strong and reliable connection for
the duration of the remote visit, your hearing aids must
have new or fully charged batteries.
• Turn OFF any type of battery-saving mode on your phone/
tablet.
• Terminate other apps you are running to avoid disturbances.
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