Philips HearLink BTE PP Series - Troubleshooting Solutions and Apple Pairing; Solutions for Common Issues; Apple Device Pairing Issues Troubleshooting

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Symptom Possible causes Solutions
No sound
Dead battery
Replace the battery
Clogged earpieces
(dome, Grip Tip or Micro Mold)
Clean mold
Consider replacing wax lter, dome, or Grip Tip
Intermittent or
reduced sound
Clogged sound outlet
Clean mold or replace wax lter, dome, or Grip Tip
Moisture Wipe battery with a dry cloth
Dead battery Replace the battery
Squealing noise
Hearing aid earpiece inserted
incorrectly
Re-insert the earpiece
Ear wax accumulated in ear canal Have ear canal examined by your doctor
Beeping
If your hearing aid plays 8 beeps,
4 times consecutively, your hearing
aid needs a microphone service
check
Contact your hearing care professional
Pairing issue
with Apple
device
Bluetooth
®
connection failed
1. Unpair your hearing aids
(Settings
gAccessibility gHearing Devices
gDevices gForget this device).
2. Turn Bluetooth
®
o and on again.
3. Open and close battery drawer on hearing aids.
4. Re-pair hearing aids (see section “Pair hearing
aid with iPhone”).
Only one hearing aid paired
If none of the above solutions work, consult
your hearing care professional for assistance.