45
Symptom Possible causes Solutions
No sound
Dead battery
Replace the battery
Clogged mold Clean mold
Intermittent or
reduced sound
Clogged sound outlet Clean mold
Moisture Wipe battery with a dry cloth
Dead battery Replace the battery
Squealing noise
Hearing aid mold
inserted incorrectly
Re-insert the mold
Ear wax accumulated
in ear canal
Have ear canal examined by your doctor
Beeping / LED
blinking (optional)
If your hearing aid plays
8 beeps, 4 times consecutively,
and/or repeatedly blinks red
4 times with small pauses, your
hearing aid needs a microphone
service check
Contact your hearing care professional
Pairing issue
with Apple device
Bluetooth
®
connection failed
1. Unpair your hearing aids
(Settings
g
General
g
Accessibility
g
MFi Hearing
Devices
g
Devices
g
Forget this device).
2. Turn Bluetooth
®
o and on again.
3. Open and close battery drawer on hearing aids.
4. Re-pair hearing aids
(see section “Pair hearing aid with iPhone”).
Only one hearing aid paired
If none of the above solutions work, consult your hearing care
professional for assistance.
More info
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