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About Getting started Daily use Options Warnings More info
Symptom Possible causes Solutions
No sound
Dead battery
Replace the battery
Clogged earpieces (dome, Grip Tip, or mould)
Clean mould
Replace wax lter, dome, or Grip Tip
Hearing aid microphone muted Unmute the hearing aid microphone
Intermittent or reduced
sound
Clogged sound outlet
Clean mould or replace wax lter, dome, or Grip Tip
Moisture Wipe battery with a dry cloth
Squealing noise
Hearing aid earpiece inserted incorrectly
Re-insert the earpiece
Earwax accumulated in ear canal Have ear canal examined by your doctor
Beeping
If your hearing aid plays 8beeps, 4times consecutively, your hearing
aid needs a microphone service check
Contact your hearing care professional
Pairing issue with Apple
device
Bluetooth connection failed
1) Unpair your hearing aid.
2) Turn Bluetooth o and on again.
3) Open and close battery drawer on hearing aid.
4) Re-pair hearing aid (please visit hearingsolutions.philips.com/support/how-to-faq/).
Only one hearing aid paired
Troubleshooting
More info
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