Philips HeartStart MRx - Page 277

Symptoms 20 Troubleshooting
265
Table 70 Printer Problems
Symptom Possible Cause Possible Solution
Paper won’t move. Paper improperly loaded or
jammed, or paper is wet.
Reload paper or clear jam. If paper is wet, replace with
fresh, dry roll.
Paper moves then stops. • Door improperly latched.
• Paper improperly loaded or
jammed.
•Check door latch.
• Reload paper or clear jam.
Paper moves but printing is
faint or absent.
• Paper roll improperly installed.
• Incorrect paper type.
• Printhead temperature
approaching maximum
recommended operating
temperature.
• Check that the paper is installed correctly.
• Use only recommended paper type.
• Wait until the printer cools down and restart
printing.
Paper moves but print quality
poor or some dots missing.
Dirty printhead. Clean the printhead.
Loud buzzing or grinding
noise.
Door improperly latched. Check door latch.
White line running along
paper.
Dirt on printhead. Clean the printhead.
Incompatible Printer message. The installed printer does not
support the fonts required. Asian
fonts require the 75 mm printer.
• Install the 75 mm printer.
Check Printer
message. The printer is out of paper or the
door is open.
• Load/reload the printer paper.
• Make sure the printer door is closed.
Printer Malfunction
message. The printer is faulty or there is a
problem communicating with the
printer.
Turn the HeartStart MRx off for 15 seconds and then
turn it on again. If the problem persists, call for
service. If printing is essential to patient care, take the
device out of use.
Printer Temperature High
message.
The temperature of the print head
exceeds the recommended
operating temperature.
Wait until the printer cools down and restart printing.
Table 7 1 D ata Ca rd Problems
Symptom Possible Cause Possible Solution
Incompatible Data Card
message.
Data card is not compatible with
the HeartStart MRx.
Use only compatible Data Cards. For a listing of
compatible Data Cards see Maintenance chapter.
Data Card Full message. The data card has reached capacity.
Insert new data card or erase data from card.
No Data Card Present
message. A data card is not inserted in the
device.
Sufficient time not allowed for data
card recognition.
Insert data card. Once inserted, wait 5 seconds
before trying to access the data card.