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Troubleshooting guide
Symptom Possible causes Solutions
No sound
Dead battery
Replace the battery
Clogged mold Clean mold
Intermittent or
reduced sound
Clogged sound outlet Clean mold
Moisture Wipe battery with a dry cloth
Dead battery Replace the battery
Squealing noise
Hearing aid mold
inserted incorrectly
Re-insert the mold
Ear wax accumulated
in ear canal
Have ear canal examined by your doctor
Beeping / LED
blinking (optional)
If your hearing aid plays
8 beeps, 4 times consecutively,
and/or repeatedly blinks red
4 times with small pauses, your
hearing aid needs a microphone
service check
Contact your hearing care professional
Pairing issue
with Apple device
Bluetooth
®
connection failed
1. Unpair your hearing aids
(Settings
g
General
g
Accessibility
g
MFi Hearing
Devices
g
Devices
g
Forget this device).
2. Turn Bluetooth
®
o and on again.
3. Open and close battery drawer on hearing aids.
4. Re-pair hearing aids
(see section “Pair hearing aid with iPhone”).
Only one hearing aid paired
More info
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