Philips IntelliVue MX40 - WLAN Troubleshooting

WLAN Troubleshooting
8-32 Troubleshooting
WLAN Troubleshooting
Problem Possible Cause Solution
MX40 fails to
connect to
Surveillance PIIC
iX.
MX40 display
inop “No Central
Monitor” and
Connection Status
is in state “None”.
Status indicates that the MX40
does not have a network
connection, or a radio
“association” to the Access
Point. There are several possible
causes for this including:
AP not turned on, or not
connected to customer-supplied
infrastructure properly.
Verify the AP is powered on and
connected to the customer-supplied
infrastructure properly.
MX
40 is not configured for the
correct 802.11 radio modality for
the SSID setup (802.11a,
802.11bg, 802.11abg).
Check the configuration of the MX40
and verify modality is configured. After
the MX40 settings have been set via the
IntelliVue Support Tool, make sure
settings are confirmed to ensure the
settings are retained.
MX40 not configured for the
correct SSID. It must be the same
as configured on the WLAN
Controller.
Check the configuration of the MX40
and verify that the correct, case-
sensitive SSID is configured. Also check
the configuration of the SSID on the
WLAN Controller. After the MX40
settings have been set via the Support
Tool, make sure settings are confirmed
to ensure the settings are retained.
MX
40 not configured for the
correct WPA/WPA2 pre-shared
key. It must be the same as
configured on the WLAN
Controller.
Check the configuration of the MX40
and verify that the correct WPA or
WPA2 pre-shared key is configured.
Check the configuration of the
WPA/WPA2 key on the WLAN
Controller. The default pre-shared key
must not be used.
MX40 is not seeing strong
enough signals.
Deploy additional Aps or adjust AP
power levels to accommodate the
required signal strength.