Philips LatteGo 3300 Series - Troubleshooting Table - Further Entries

21
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Problem Cause Solution
A cold cup reduces the
temperature of the drink.
Preheat the cups by rinsing them with hot
water.
 Adding milk reduces the
temperature of the drink.
Regardless of whether you add hot or cold
milk, adding milk always reduces the
temperature of the coffee. Preheat the
cups by rinsing them with hot water.
Coffee does not come out
or coffee comes out
slowly.
The AquaClean water filter was
not prepared properly for
installation.
Remove the AquaClean water filter and
try to brew a coffee again. If this works,
make sure that you have prepared the
AquaClean water filter properly before
you place it back. See chapter 'AquaClean
water filter' for step-by-step instructions.
After a long period of non-use, you need
to prepare the AquaClean water filter for
use again and then place it back. See step
1 - 3 of chapter 'Activating the AquaClean
water filter'.
The AquaClean water filter is
clogged.
Replace the AquaClean water filter every 3
months. A filter that is older than 3
months can become clogged.
The grinder is set to a too fine
setting.
Set the grinder to a coarser (higher)
setting. Note that this will impact the
coffee taste.
 The brew group is dirty. Remove the brew group and rinse it under
the tap (see 'Cleaning the brew group
under the tap').
 The coffee dispensing spout is
dirty.
Clean the coffee dispensing spout and its
holes with a pipe cleaner or needle.
The pre-ground coffee
compartment is clogged
Switch off the machine and remove the
brew group. Open the lid of the pre-
ground coffee compartment and insert
the spoon handle into it. Move the handle
up and down until the clogged ground
coffee falls down (Fig. 30).
The machine circuit is blocked by
limescale.
Descale the machine with Philips descaler.
Always descale the machine when the
descaling light starts to flash.
The machine grinds the
coffee beans, but coffee
does not come out.
The pre-ground coffee
compartment is clogged.
Switch off the machine and remove the
brew group. Open the lid of the pre-
ground coffee compartment and insert
the spoon handle into it. Move the handle
up and down until the clogged ground
coffee falls down (Fig. 30).