below, visit www.philips.com/support for a list of frequently asked questions
or contact the Consumer Care Center in your country.
Problem Possible cause Solution
The device/adapter
becomes warm during use
This is normal. No action required.
When I place the device on
the skin it does not release
a flash. The ' ready to flash
light blinks orange and
then lights up orange
continuously.
You skin tone in the area to
be treated is too dark.
Treat other body areas with lighter skin
tones with Lumea.
The 'ready to flash light'
doesn't light up when I
place the attachment on
my skin, but the cooling fan
works.
The overheat protection has
been activated.
When the overheat protection has been
activated, the fan still works. Do not
switch off the device, but let it cool down
for approx. 15 minutes before you
continue to use it.
The 'ready to flash light'
lights up white but the
device does not produce a
flash when I press the flash
button.
The device needs to be reset. To reset the device, switch it off and
switch it on again.
I cannot increase or
decrease the light intensity
settings/All intensity lights
are blinking alternately
The device needs to be reset. To reset the device, switch it off and
switch it on again.
The attachment or the filter
glass is dirty.
Clean the attachment carefully.The device produces a
strange smell.
You have not removed the
hairs on the area to be
treated properly. These hairs
may get burned and can
cause the smell.
Pretreat your skin before you use Lumea.
The light intensity setting you
use is too high.
Check if you have selected the right light
intensity setting. If necessary, select a
lower setting.
You did not remove the hairs
on the areas to be treated.
Pretreat your skin before you use Lumea.
The UV filter of the light exit
window is broken.
If the UV filter is broken, do not use the
device anymore. Contact the Consumer
Care Center in your country, your Philips
dealer or a Philips service center.
The skin feels more
sensitive than usual during
treatment/ I experience an
unacceptable pain
sensation when I use the
device.
You treated an area for which
the device is not intended.
Never use the device on the following
areas: inner labia, anus, nipples, areolas,
lips, inside the nostrils and ears, around
the eyes and near the eyebrows. Men
must not use it on the face or on the
scrotum.
The skin reaction after
treatment last longer than
usual.
You have used a light
intensity setting which is too
high for you.
Select a lower intensity next
time. See chapter 'Using your Philips
Lumea', section 'Selecting the right light
intensity'..
19
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