36
Troubleshooting
This chapter summarizes the most common problems you could
encounter with the appliance. If you are unable to solve the problem
with the information below, visit www.philips.com/support for a list
of frequently asked questions or contact the Consumer Care Center in
your country.
Problem Possible cause Solution
use.Device does
not "Prime" (water
does not comes
out of the nozzle
upon rst use.)
- Reservoir is not
fully seated.The
device was not
on long enough
to prime
correctly.The
pause switch
on the handle
is in the "pause"
position.
- Ensure that the
reservoir is fully seated
by pushing it down
onto the base.Ensure
that the pause switch
on the handle is in the
“on” positionRun the
product for 30 seconds
at high intensity to
make sure there is
enough time for the
product to prime (see
'Getting started').
Problem Possible cause Solution
Product turns
o and all of the
LEDs start to
blink.
- The product
was running for
too long and it
overheated.
- Unplug the device and
don’t use it for two
hours.After two hours,
plug it back and if the
LEDs are still blinking,
call customer service.
36
HX3711_20_A6_cc2020_EN.inddHX3711_22_A6_cc2020_EN.indd
36 2020/06/15 13:44:082020/06/15 13:44:08