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Problem Possible cause Solution
The mini turbo brush is not
fully closed.
Make sure that the top and bottom parts
of the mini turbo brush are properly
connected and there is no gap between
the two parts. Check if the locking ring is in
closed position (see user manual).
When I use my vacuum
cleaner I sometimes feel
static electricity shocks.
Your vacuum cleaner builds up
static electricity. The lower the
air humidity, the more static
electricity the appliance builds
up.
Discharge the appliance by frequently
holding the tube against other metal
objects in the room (for example the legs
of a table or chair, etc.). You can also raise
the air humidity level in the room.
The water flow from the
water tank is reduced.
The wetting strip is blocked by
excessive residue.
Remove the wetting strip and clean it.
The microfiber mopping pad is
not placed correctly and blocks
the wetting strip as a result.
This prevents water from
flowing out of the wetting
strip.
Make sure that you place the mopping pad
correctly. Check the user manual for
proper placement.
The water tank is empty or
nearly empty.
Refill the water tank.
You use a microfiber mopping
pad that is not supplied by
Philips.
Only use an original Philips microfiber
mopping pad. You can buy these mopping
pads in the online Philips shop at
www.shop.philips.com/service or at your
Philips dealer.
The output of water is faster
and larger than normal.
If the water tank produces an
uncontrolled and too large
amount of water, the cap of
the tank is probably not closed
properly.
Check the cap and make sure it is fully and
properly closed.
The strip is not placed properly
in the bottom of the water
tank.
Check the strip and make sure that it is
fitted properly in the bottom plate of the
water tank.
The floor dries with stripes
when I use the water tank.
You added too much liquid
cleaner to the water.
Use only a few drops or use a cleaner that
foams less.
Error codes
Error code Meaning
E1 The appliance is stored or charged at a temperature below 5°C. Move the appliance
to a warmer room. Do not store or charge the appliance at a temperature below
5°C or above 40°C.
E4 The roller brush in the motorized floor nozzle or in the mini turbo brush has
become blocked and cannot turn freely. Switch off the appliance and check the
roller brush for obstructions.
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