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EN
Toothbrush does not work:
• Your Playbrush may need to be charged. Place the
toothbrush on charge overnight.
• Try to check the socket with another electrical appliance.
Brushing performance is low or insufficient:
• The toothbrush head may need to be cleaned or replaced.
• Your Playbrush may need to be charged.
• Change cleaning mode.
Toothbrush is turning off during brushing:
• Playbrush will automatically turn off when the battery level
is low. Place the Playbrush on charge for at least 1 hour or
overnight if possible.
• During brushing Playbrush also vibrates for every quarter of
the brushing duration (changing sides).
Toothbrush vibrates in unusual motions during brushing:
• A short interruption can indicate the termination of the
brushing session.
FAQ - Troubleshooting
• The vibrations will also quickly pause to instruct you
to change sides.
App connection does not work:
• Make sure your Playbrush Smart One is charged and
flashing blue.
• Activate Bluetooth on your mobile phone/tablet and
connect your Playbrush directly via the app - do not
actively couple it with the end device!
• Make sure the location settings have been activated:
• Settings > Privacy > Location Services> Playbrush App>
Location Shared
• Settings > Playbrush app > Bluetooth active + location
enabled
Note: We are not actually accessing the location.
Didn’t find what you were looking for?
You can find more FAQs on Playbrush.com under
the navigation point “Support”.
Still have questions?
Ask us anytime support@playbrush.com
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