Cannot open the
tray (Eject)
Drive locked by
software
Wait until the software activity is finished; •
or
Stop the software activity and then press
•
eject.
Disc set incorrectly in
tray
Turn off power and disconnect the drive
•
from the power outlet, then insert a small
stick or paper clip into the Pin Hole Eject to
eject the tray.
Cannot read a
previous session of a
CD-RW disc that has
been written to at
least twice
Defective or damaged
disc
Always use high-quality media.
•
Always handle discs with care and keep •
them clean. Deep scratches, fingerprints, or
other contaminants on a disc’s surface can
make it unreadable.
Disc inserted upside
down
Remove the disc from the tray and reinsert
•
it with the label side up.
Write Problems
Symptom Possible Cause Solution
Cannot make
disc copy
A different disc
type is inserted or
the new disc is not
empty
Use the same disc type of the source disc.
•
Insert a blank disc. •
Cannot write to
disc
Burning software
used does not
support your drive
Contact the software supplier (or check the •
appropriate website) to ensure that it supports your
drive.
Disc inserted
upside down
Reinsert the disc label side up.
•
Insufficient hard
disk capacity
Ensure that 1.2 to 2 times the capacity of the write •
data is available on hard disk. (Required capacity
may vary according to write method.)
No power Ensure that the AC/DC adapter is connected
•
securely (at all connections).
Writing errors
occur
Defective or
damaged disc
Always use high-quality media.
•
Always handle discs with care and keep them clean.•
Deep scratches, fingerprints, or other contaminants
on a disc’s surface can make it unreadable.
Insufficient hard
disk capacity
Ensure that 1.2 to 2 times the capacity of the write
•
data is available on the hard disk. (Required capacity
may vary according to write method.)
Drive not
recognized
Burning software
used does not
support your drive
Contact the software supplier (or check the
•
appropriate website) to ensure that it supports your
drive.
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