point PORLMW1 Troubleshooting

Troubleshooting of POINT PORLMW1 Robot Mower
Part 1: Basic Q&A
NO.
Question
Symptom Diagnosis
Solution
1
No signal, please setup the
loop first./ Or fail to use the
mower.
The consumer has not completed the installation
before using it.
Please install the boundary wire and charging dock according to the User Manual.
2
Loop signal lost
The LED light is OFF -->The power supply is
disconnected.
Please connect the adapter to the power supply and the port of charging station.
The LED light is solid RED-->The boundary wire is
disconnected.
Please find the disconnection of the boundary wire and reconnect it with the wire
connector.
3
Mower Outside alert
The mower is outside the boundary wire circle.
Please put the mower in the boundary wire circle.
The two ends of the boundary wire are wrongly
connected at the charging station.
The boundary wire entering from the front of the charging station connects to the
internal port.
Please refer to the User Manual for more details.
4
Mower lifted alert
The mower has been lifted.
Please remove the error by entering the password before continuing.
5
Mower tilted alert
The slope is too high, and the mower is blocked on a
slope.
Please remove the error by entering the password before continuing.
Re-install the boundary wire to avoid the steep slope. Or flatten the steep slope.
6
Mower overturned
The mower is overturned.
Please remove the error by entering the password before continuing.
7
Mower trapped
1. The mower is stuck by high density grass;
2. The mower is trapped in the ditch;
3. The driving wheel or cutting disc is jammed by
foreign matter;
1. Please move the mower away from the trapped area;
2. Please clear the foreign matter on the wheels or cutting disc;
8
Battery abnormal/ damage
Abnormal use of battery, or battery life is terminated.
Please replace the battery with a new one.
9
Motor stall
1. The mower is stuck by high density grass;
2. The mower is trapped in the ditch;
3. The driving wheel or cutting disc is jammed by
foreign matter;
1. Please move the mower away from the trapped area;
2. Please clear the foreign matter on the wheels or cutting disc;
10
Forget password
PIN incorrect all the time
Contact the seller or the manufacturer to ask for universal password.
11
Right/ Left motor stall
1. The mower is trapped in the ditch;
2. The right/ left driving wheel is jammed by foreign
matter;
Please clear the foreign matter on the right/ left driving wheel.
12
Cutting motor stall
The mower is stuck by high density grass.
Please move the mower away from the trapped area first, then remove the error
by entering the password before continuing.
13
APP disconnect
1. The Wi-Fi signal is weak and unstable;
2. The mower is out of Wi-Fi range;
1. Please enhance Wi Fi signal through technicians;
2. Please put the mower in the Wi-Fi range;
14
Fail to connect APP
1. Input wrong Wi-Fi password;
2. The network frequency is not 2.4G;
3. Wi-Fi signal is too weak;
1. Please reset the Wi-Fi on the device, then try to connect Wi-Fi again;
2. Please confirm whether the Wi-Fi password has been input correctly;
3. Check whether your home router's wireless network frequency is 2.4G;
4. Strengthen Wi-Fi signal;
15
Mower works outside of
boundary wire cycle
1. The two ends of the boundary wire are wrongly
connected at the charging station;
2. The charging station is installed in the opposite
direction;
1. The boundary wire entering from the front of the charging station connects to
the internal port;
2. The direction of charging station is counter clockwise;
16
Bump Error
The outer case is stucked by something
Please dismantle and re-install the outer case of mower.
17
High temp/ High battery
temperature
The battery temperature is too high.
Working load is too high, the battery starts the self-protection mechanism.
Please wait until the temperature decreases.
18
Battery voltage high
The battery voltage is high.
Battery voltage is high, the battery starts the self-protection mechanism.
Please wait a while until the voltage decreases.
19
The mower makes noises
1. Blades are damaged;
2. Cutting disc is damaged;
3. The cutting disc is entangled by foreign matter;
1. Please replace the new blades;
2. Please replace the new cutting disc;
3. Please clear the foreign matter on the cutting disc;
20
Doesn’t do auto charging
1. Mower can't find the charging station.
2. Obstacles encountered on the way back to the
charging station.
1. Please check if the charging station is at right direction, and if there are 2m
distance which is straight in the front of charging station;
2. Remove the obstacles on the boundary wire and keep the boundary wire is at
least 35cm away from the wall/ fence.
21
Schedule function
doesn’t work
automatically
1. The schedule function is not set correctly;
2. The rain sensor is not dry enough to work;
1. Please check the date & time in the schedule are all correct;
2. Please check if the rain sensor is dry enough;
22
No edge cutting
Edge cutting doesn't seem to work
Edge cutting is automatically executed once a week. Manually start edge cutting is
not supported.
23
Default PIN Code
Default PIN Code
The default PIN code is 'AAAA';
24
Rain sensor doesn't work
The mower works in the rainy day and doesn't go to
charging station
Please check if the rain sensor is enabled;

point PORLMW1 Specifications

General

Brand	point
Model	PORLMW1
Category	Lawn Mower
Language	English