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Message 502: The card data is missing or is not usable. The
card cannot print.
The driver could not use the prepared data.
The PC did not process the data successfully.
Make sure the data is present. Send the card to print
again.
If the card does not print the second time, troubleshoot
the problem.
A mistake in using magnetic stripe escapes or blocking escapes can cause this
message.
Message 503: The magnetic stripe data is missing. The card cannot
print.
The driver is set to encode magnetic stripe data only.
• The card did not contain any magnetic stripe data.
• Make sure the magnetic stripe data is present.
• Identify the magnetic stripe data using escapes or fonts. See “How to Use
Magnetic Stripe Escapes” or “How to Use Magnetic Stripe Fonts”.
• To print on the card:
• Change the setting in Printing Preferences to disable Encode Only. See “How
to Encode Magnetic Stripe without Printing”.
Message 505: Bonjour is not installed. Cannot connect to the printer.
• The driver uses Bonjour for Windows to
connect to a printer using a USB cable.
• If you previously installed a network-
connected printer and then installed a USB-
connected printer, Bonjour might not be
installed.
• Bonjour might have been removed from the PC
by another program or by a user.
To solve the problem:
• Remove the driver, using the Remove icon on the driver CD
installer. Install the USB printer following the steps in the Quick
Install Guide.
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