Answer Audio Calls
When the system receives an incoming call, the system rings and displays the Incoming Call Screen.
Answer an Incoming Call
Tap Answer to take the call.
If an incoming call is received during an active call on the same or different
line, a call waiting tone beeps, and the Incoming Call window is displayed.
If on a call, tap Answer to take the new call and the prior call is placed
on hold.
Auto Answer Calls
The system can be setup to automatically answer calls using the Auto
Answer feature. When this feature is enabled, the system automatically
answers all incoming calls using the speakerphone. The system
administrator sets how many times the system rings before the call is
automatically answered. The user may define usage, and microphone and
video settings.
If an incoming call is received while the user is in an active call, the incoming call will not auto-answer
until the active call is ended or placed on hold.
To Manage your Auto-Answer preferences (where enabled for use):
1. Navigate to Settings > Basic > Preferences > Auto Answer.
2. Auto Answer SIP Calls: Tap Yes to enable or No to disable.
3. Define the following, as desired:
Microphone Mute: Tap Yes (default) to mute the microphone for auto-answered calls.
Select Video Mute: Tap Yes to mute the video when video calls are auto-answered. The
default setting is No which allows video automatically.
4. Tap Save when finished to update the system with the setting changes.
Answer Calls on a Locked System
When the system is set up so that you can answer incoming calls when locked (Ref. Lock the System),
you can answer calls by entering your user password. To answer a call on a locked system:
1. Tap Answer in the incoming call window.
2. Enter your user password.
3. Select Enter to connect the call.
Answer an Intercom Call
When an intercom call is received on the system, the speakerphone is used to answer automatically. If
the system is set up to answer intercom calls with the microphone muted, the microphone must be
unmuted to respond. Simply tap the Mute icon to unmute and use the speakerphone to reply.
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