Transfer Calls
Users may define a default transfer type to use for all calls or choose a transfer type during a call. When a
default transfer type is defined, the system uses the set transfer type for all calls when the Transfer soft key
is used. Active or held calls may be transferred to another contact or line using the following transfer types:
Blind transfer - Transfer calls directly to another line without speaking with the other party first.
Consultative transfer – (system default) Speak with the other party before completing the transfer.
Choose a Default Transfer Type
Define a default transfer type to use for all calls:
1. Navigate to Settings > Basic > Preferences > Default Transfer Type.
2. Choose a transfer type (Blind or Consultative).
The selected transfer type is used for all calls going forward when the Transfer soft key is pressed.
Transfer a Call
Calls may be transferred to another contact using either transfer type during a call.
1. Tap the Transfer soft key to use the default transfer type (consultative is the default).
2. Dial a number or choose a contact from Contacts or Recent Calls.
If the transfer type is set to Blind, the call is transferred immediately.
If the transfer type is set to Consultative, press Transfer after speaking with your
contact.
Cancel a Transfer
If a contact does not answer the transfer, or you wish to resume the call on your line, you can cancel
the transfer before it is complete by tapping the
Cancel button. The transfer action is abandoned and
the held call on the line becomes the active call.
Manage Multiple Calls
Users can manage multiple calls that are active, incoming, or held on the system. The Calls screen provides a
view of all active and held calls, including conference calls. The example here shows an active call and a
held conference call.
Manage Calls from the Calls Screen
Within the Calls screen, calls may be placed on Hold, Resumed,
Transferred, or ended as needed.
1. Tap to select a call.
2. Choose an action:
Select Hold to place an active call on hold.
Select Resume to make a held call active.
Select Transfer to send the call to another contact.
Select Hang Up to end a call with a contact. You can end
active calls only, so resume the held call first before ending it.
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