Conference Calls
Users can initiate and manage up to 12 audio conference calls on a Polycom Trio system, and place video
conference calls and view video streams for video-enabled participants.
Tips for Conference Calls
Users can initiate a conference call with up to four contacts.
Users can hold, resume, or split a conference call.
While the system can manage up to 12 conference calls, only one active conference call may be in
progress with numerous other conference calls on hold.
Where enabled for use (see system administrator for assistance), the Conference Management
feature allows users to mute, hold, and remove individual participants in a conference call.
Initiate a Conference Call
Initiate a conference call by adding a contact during an active call and joining the contacts into a
conference call.
While on an active call:
1. Press Hold.
2. Enter the phone number or locate and select a Contact.
3. When the caller answers, tap the Add icon.
4. Enter another contact number (or select from Contacts or Recent Calls).
5. Press Dial
Upon answering, the new call is added to the conference.
Merge Calls into a Conference Call
Join one Active call and one Held Call into one conference call in the Calls Screen.
1. Select a Held Call
2. Tap the Merge icon.
The held call is merged with the active all and a conference call is initiated.
Add Participants to a Conference Call
Users may add up to four (4) participants during a conference call.
1. During a conference call, tap Add Participants.
2. Enter a contact’s number (or select a contact from a directory or Favorites).
3. Press Dial.
The new contact is added to the conference call upon answering.
Mute a Conference Participant
If the system administrator has enabled the Conference Management feature, users can mute individual
participants in a conference call.
1. During a conference call, select a participant and Tap Mute .
The muted participant can hear everyone, but no one can hear the muted participant.
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