People I talk to can hear a buzz in
the background.
• Move the base further away from your phone. See Position Your
Base.
• If the base power supply is plugged into a power strip, plug it into
the wall directly.
I can't activate Siri or Google Now
on my headset.
Your smartphone's default voice assistant is a mobile-only feature
and is not active when your headset is in range of your base.
• Ensure that your headset is out of base range
• Ensure that the headset is paired to your smartphone
• See Voice assistant
I can't activate Alexa on my headset.
• Alexa requires one-time setup in Plantronics Hub for iOS/Android.
See Enable and use Amazon Alexa.
The handset lifter is installed but
does not lift the handset.
• Be sure the handset lifter power cord is firmly pushed into the
handset lifter jack on the base.
When I dial from my softphone
application, nothing happens.
• Ensure your headset is charged.
• Ensure your headset is paired to the base. See Pair again to base.
• Ensure that Plantronics Hub for Windows and Mac software is
installed. To download, visit plantronics.com/software.
• Ensure that you are using a compatible softphone application. For
a list of compatible softphones, visit plantronics.com/software.
• If the Plantronics software is not installed and you do not have a
compatible softphone, you must first press the base's Audio button
and then use the softphone interface to place/answer/end calls.
• Ensure that the headset is the default sound device by going to
your Sound Control Panel (Windows) or your Sound System
Preferences (Mac).
• Restart your computer.
Speaking and/or listening volume is
too low or too high.
• Adjust headset listening volume with volume button.
• Adjust listening/speaking volumes in the computer’s sound control
panel/system preferences.
• Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an
echo in the headset.
• Reduce speaking and/or listening volume on the computer using
your softphone application.
• Point microphone towards your chin.
• If the distortion is still present, lower the volume on the headset.
I can no longer hear any audio
through my PC Speakers.
For Windows 10 and Windows 8 systems
Desk phone
Softphone
19
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